Corporate Governance
Upholding integrity, professionalism and transparency to build a sound corporate governance system
Communication
Stakeholder Feedback
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The company values communication with all types of stakeholders and is committed to establishing transparent, timely, and effective two-way communication mechanisms to understand and respond to stakeholders' expectations and needs, creating shared value.
1. Stakeholder Identification
Based on its operating characteristics and the degree of impact on stakeholders, the company has identified its key stakeholders, including shareholders/investors, employees, customers, suppliers, government agencies, media, and the general public.
For different stakeholder groups, the company has established corresponding communication channels and mechanisms to ensure timely awareness of their concerns and appropriate responses.
2. Communication with Shareholders & Investors
Communication Channels
- Annual general meeting and extraordinary shareholders' meetings when necessary
- Regular investor conferences and earnings presentations
- Participation in domestic and international investment forums and brokerage-hosted investment seminars
- Investor section on the company website
- Spokesperson and deputy spokesperson system
- Investor relations mailbox and dedicated phone line
- Real-time information disclosure on the Market Observation Post System (MOPS)
Topics of Concern & Responses
- Operating performance and financial position
- Dividend policy and distribution
- Corporate governance practices
- Industry trends and competitive landscape
- Sustainability strategy and results
- Regularly announce financial reports and revenue information
- Hold quarterly investor conferences to explain operations and outlook
- Maintain the investor section on the company website with complete and timely information
- Assign dedicated personnel for investor relations to respond to inquiries promptly
3. Communication with Employees
Communication Channels
- Labor-management meetings
- Employee suggestion box and grievance channels
- Regular departmental meetings and all-hands meetings
- Internal announcement system and email
- Employee welfare committee
- Performance review interviews
Topics of Concern & Responses
- Compensation, benefits, and career development
- Work environment and occupational safety and health
- Work-life balance
- Training and learning growth
- Protection of labor rights
- Provide competitive compensation and comprehensive benefits
- Establish fair performance evaluation and promotion mechanisms
- Hold regular training to support employee career development
- Implement occupational safety and health management for a safe and healthy workplace
- Promote work-life balance initiatives
4. Communication with Customers
Communication Channels
- Sales visits and regular meetings
- Customer satisfaction surveys
- Customer service hotline and email
- Technical support services
- Product showcases and seminars
Topics of Concern & Responses
- Product quality and reliability
- Technical service and support
- Lead time and supply stability
- Product innovation and R&D capability
- Price competitiveness
- Establish a comprehensive quality management system to ensure product quality
- Provide professional technical support to resolve customer issues promptly
- Optimize production scheduling to improve on-time delivery
- Continue investing in R&D to develop innovative products that meet market needs
- Conduct regular customer satisfaction surveys to continuously improve service quality
5. Communication with Suppliers
Communication Channels
- Supplier evaluation and audit
- Regular meetings and business interactions
- Supplier conferences
- Email and phone communication
Topics of Concern & Responses
- Procurement policy and payment terms
- Building long-term partnerships
- Environmental and social responsibility requirements
- Quality standards and specification requirements
- Establish a fair and transparent procurement system
- Build strategic partnerships with key suppliers
- Require suppliers to comply with environmental protection and social responsibility standards
- Help suppliers improve their quality management capabilities
6. Communication with Government Agencies & the Public
Communication Channels
- Cooperation with competent authorities' surveys and reports
- Participation in trade and industry association activities
- Company website and press releases
- Community activities and public welfare participation
- Media interviews and press releases
Topics of Concern & Responses
- Regulatory compliance
- Environmental protection and pollution prevention
- Social responsibility practices
- Corporate integrity
- Local community development
- Strictly comply with laws and regulations and cooperate with the requirements of competent authorities
- Implement environmental management and obtain relevant environmental certifications
- Actively participate in public welfare activities to give back to society
- Promote a culture of integrity and build a positive corporate image
- Care for local community development and promote community prosperity
Continuous Improvement of Communication Mechanisms
The company will continue to review and optimize its stakeholder communication mechanisms, understanding stakeholders' expectations and needs through diverse channels and incorporating them into business decision-making, so as to create shared value between the company and its stakeholders and achieve sustainable development goals.